Dial & ListenTerms and conditions
Last updated: 11 November 2026
These terms apply when a talking newspaper group signs up to Dial & Listen. Please read them before you sign up. If anything is unclear, email [email protected].
1. About us
Dial & Listen is provided by Canbury Sound & Technology, a trading name of Daniel White, a sole trader based in England.
- Address: The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, England
- Email: [email protected]
- We are not registered for VAT, so no VAT is added to our prices.
In these terms, "we", "us" and "our" mean Canbury Sound & Technology. "You" and "your" mean the talking newspaper group that signs up, and the person signing up on its behalf.
2. Who these terms are for
Dial & Listen is a service for talking newspaper groups and similar organisations, not for individual listeners. Listeners can call Dial & Listen free of charge (apart from the cost of their call) and do not need to agree to these terms.
By signing up, the person completing the sign-up confirms that they are authorised to agree to these terms for their group.
3. The service
Dial & Listen lets your listeners hear your talking newspaper by phone. Depending on your plan, this includes:
| Plan | Price |
|---|---|
| Dial & Listen numberYour newspaper listed on 03333 404386, so listeners can choose it by saying its name or typing its area code | £19.99 a year |
| Your own numberA dedicated phone number for your newspaper, plus a listing on 03333 404386 | £42.99 a year |
| Freephone 0800 numberA dedicated 0800 number that's free for your listeners to call, plus a listing on 03333 404386 | £42.99 a year, plus 3p a minute for calls to your 0800 number |
All plans include: - access to our upload website for your volunteers, or automatic collection of new editions from your RSS feed; - conversion of your recordings to phone quality, at a consistent volume; - your own welcome, introduction, goodbye and name recordings (or our computer voice until you record your own); - listener messages left on the phone, sent to you by email; - "carry on where you left off" and an optional 55-minute reminder beep.
One-off charge: - Number set-up: £15 — for a new number, or for a number you already have that is moved (ported) to us from another provider.
4. Signing up
4.1 You sign up using the form on our website. Your sign-up is an offer to use the service; a contract is formed when we confirm by email that we have accepted it.
4.2 We may decline a sign-up, for example if the group isn't a talking newspaper or similar service, or if we can't provide a number in the area requested. If we decline, we will refund anything you have paid.
4.3 Your newspaper is set up straight away once you have signed up and paid, including any new phone number. Your listeners can hear it as soon as you have uploaded your first recordings (or we have collected them from your RSS feed). Moving (porting) an existing number to us depends on your current provider and usually takes 5 to 10 working days; we'll keep you informed, and your newspaper is available on 03333 404386 in the meantime.
5. Paying
5.1 The yearly fee and any one-off charges are paid in advance when you sign up. Payments are taken securely by our payment provider, Stripe, using any of the payment methods shown at checkout (for example debit or credit card, or Direct Debit). We never see or store your full card details.
5.2 0800 call charges are 3p for each minute of calls to your 0800 number, billed every three months in arrears. Each invoice shows the total minutes for the period. Each call is rounded up to the next whole minute (so a 30-second call counts as one minute). Payment is due within 14 days of the invoice, and is taken automatically from your saved payment method where you have one.
5.3 Prices are fixed for the year you have paid for. We may change our prices for future years. If we do, we will tell you at least 30 days before your renewal date, and you can cancel before the new price applies.
5.4 If a payment is overdue, we will remind you. If it is still unpaid 14 days after the reminder for an 0800 call invoice, or 30 days after the reminder for anything else, we may suspend the service (see section 10).
6. Renewal and cancelling
6.1 Your plan lasts for one year from the date you sign up, and renews automatically each year using your saved payment method, unless you cancel before the renewal date. We will email you at least 30 days before each renewal, with the date and the amount. If a renewal payment fails, we'll email you and try again, and section 5.4 applies.
6.2 You can cancel at any time by emailing [email protected] (or from your account page, once online sign-up is available). Your newspaper stays available until the end of the year you have paid for, and your plan then stops without renewing.
6.3 Refunds. Yearly fees are not refunded for part-years after your newspaper has gone live. If you cancel before your newspaper goes live, we will refund the yearly fee in full. The one-off number set-up charge covers work already done and is not refundable once that work has started. If we end the service for a reason that isn't your fault (section 10.3), we will refund the unused part of your yearly fee.
6.4 On cancellation we will send you a final bill for any 0800 call minutes not yet invoiced.
7. Phone numbers
7.1 03333 404386 belongs to us. Listing on it is part of every plan while your plan is active.
7.2 New numbers we set up for you are allocated to us by our telephone provider and used for your newspaper while your plan is active. If you leave, we will, where the number and our provider allow, help you move (port) the number to another provider, free of charge. Your new provider requests the move. We will keep the number available for you to move for one month after your plan ends. After that, the number may be withdrawn.
7.3 Ported numbers remain yours. If you leave, we will co-operate with moving the number to your new provider.
7.4 Phone numbers are regulated by Ofcom, and we must follow its rules and our provider's rules. Very occasionally this may mean a number has to change; if so, we'll give you as much notice as we can.
8. Your responsibilities
8.1 Your content. You are responsible for the recordings and feeds you provide. You confirm that you have the right to make them available to your listeners by phone, including any permissions you need from newspaper publishers or other rights holders.
8.2 You must not use Dial & Listen for anything unlawful, offensive or unrelated to your talking newspaper service.
8.3 Logins. Keep your volunteers' logins private. Tell us straight away if you think one has been misused, and remove logins for people who no longer volunteer with you.
8.4 Contact details. Keep your contact email, and the email address for listener messages, up to date.
8.5 Listener messages. Messages that listeners leave are emailed to you. Once received, you are responsible for looking after them properly under data protection law, and for deleting them when you no longer need them.
9. Our responsibilities
9.1 We will provide the service with reasonable care and skill, and do our best to keep it available at all times.
9.2 Like any phone or internet service, Dial & Listen may sometimes be unavailable, for example because of maintenance, faults at our telephone or hosting providers, or events outside our control. Where we can, we'll plan maintenance for quiet times and tell you in advance.
9.3 Dial & Listen is a listening service. It cannot be used to call emergency services.
9.4 We look after information about callers as described in our privacy notice. For your volunteers' accounts and your group's contact details, we use the information only to provide the service and to contact you about it. Payments are handled by Stripe, which processes your payment details under its own privacy policy.
10. Suspending or ending the service
10.1 We may suspend your newspaper if a payment is overdue (section 5.4), or if we reasonably believe the service is being misused (section 8.2). We'll tell you why and restore the service once the issue is resolved.
10.2 We may end your plan by giving you notice if you seriously or repeatedly break these terms.
10.3 We may stop providing Dial & Listen altogether by giving you at least 90 days' notice, and we'll refund the unused part of your yearly fee. Where possible, we'll help you move any number to another provider.
11. Fair use of 0800 numbers
0800 numbers are free for your listeners, so they are paid for by the minute. If we see call patterns that look like misuse (for example, repeated automated calls), we'll contact you before taking any action, and we won't charge you for minutes we agree were caused by misuse you couldn't reasonably prevent.
12. Our liability
12.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
12.2 Otherwise, our total liability to you in any year is limited to the amount you have paid us in the previous 12 months.
12.3 We are not liable for losses we could not reasonably have foreseen, or for loss of income or donations.
13. Changes to these terms
We may update these terms, for example to reflect changes to the service or the law. We'll email you about any significant change at least 30 days before it applies. If you don't agree, you can cancel before it applies and we'll refund the unused part of your yearly fee.
14. General
14.1 If any part of these terms can't be enforced, the rest still applies.
14.2 You can't transfer your plan to another organisation without our agreement (we won't unreasonably refuse, for example if your group merges).
14.3 If we don't enforce a right straight away, we can still enforce it later.
14.4 These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. Please contact us first — most problems can be sorted out by email.